My experience with this appliance has been utterly disappointing. The machine is just over two years old, but the screen started detaching well before that, indicating a manufacturing flaw. Despite this issue, the company has not offered any assistance or taken responsibility. Since the control screen is inoperable, I am now reliant on the app to operate the machine. Unfortunately, the app is just as unreliable as the appliance itself. I have repeatedly refreshed the app, checked the connection, and ensured everything is correct on my end. The machine appears connected, yet the program fails to load, remaining stuck on 'Loading...' for hours, preventing any wash cycle from starting. This problem occurs frequently, rendering the machine useless. I am left with an expensive device that fails both in functionality and digital operation, along with a company that does not support its products. The combination of poor quality, a malfunctioning app, and a lack of customer service is incredibly frustrating. I would strongly recommend others to steer clear of this brand. I will not be making any future purchases from them.
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Hoover creates products designed to make your life easier, wherever you are in the home.