We bought an oven and microwave. Looked nice cost wise similar to AEG or Bosch which we should have bought first time.
We started having problems with the Hoover oven after 6 months with the display boards going and lack of parts, by the time we got are second new replacement (3rd oven) we ask if we we could have a different model… this was taken as us refusing the repair, even after sending two engineers for the 3rd repair one of which never came but was still on their log… After that Customer service then kept canceling are request for help saying we had refused.. we have now been with out a working oven since the beginning of December 2025… Now February 7th 2026!! and sadly the touch panel is going on the microwave but as it’s over 12 months old (just December) Hoover will only supply parts and there would be a labour cost.
The Automated phone line is very poor and angry with it before you even get to speak with anyone. When you manage to speak to an advisor some read from a screen and repeated them selves not listening to the difficulties while others will say they will look into and ring you back… and then nothing. Something has been booked as we’re getting bombarded with parts order text message saying shipped and canceled, when you bring this up with customer service they don't know why and it a different department.
We had a Hoover washing machine this now with the scrap man as we had several repairs with D&G due to being over 12 months old and it just got frustrating as it just kept breaking.. once a great brand but sadly no more.
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