Things got even worse after my last review. Was told an engineer was calling between 2.14 and 4 .14 on a Sunday afternoon to fix my dangerous washing machine with broken glass inside as the door had shattered for no apparent reason through the night, days previously. He arrived at 8,30 in the morning ...all on the many cameras we have around, with no parts whatsoever...He explained it must be a stress crack in the glass or a zip might have hit the door. There were only towels inside! He took photos. I had already sent these to various hoover departments. I was left waiting again with jagged edges of glass on the door. I wanted to remove the machine from the house but was told not to. The report he then apparently gave his superiors differed greatly from what he told me. The machine in question is only 7 months old but is now useless and my washing is piling up........the time wasted by an incredible number of people is unbelievable and I am losing the will to live! I am waiting for the response.....they understand my frustration.....they really dont
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