Wouldn’t even give them that rating as ordered vacuum cleaner with guaranteed next day delivery - what a joke. It didn’t arrive so emailed but then have 2 business day wait for reply. Told May be supply problem and said was cancelling. They apologised for inconvenience it might have caused 🤬. Then another message saying they were processing my order as matter of urgency, told them I had already cancelled. Then got email saying delivery on its way! This was 6 days after supposed next day delivery! Had already ordered from Amazon and in less than 24 hours vacuum cleaner arrived. Hoover customer service is non existent and when you do email they obviously can’t read what you write as had to expedite to complaints for them to finally understand I had cancelled order twice and if anything arrived I wouldn’t accept it.
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