I paid for a flight and received an itinerary, but my flight was never booked with the airline. I paid for seat reservations but couldn't reserve my seats or check in. Three hours before the flight, I got an email stating there was an issue with my reservation. We had to scramble for a replacement flight. An hour before departure, I received another email claiming a seven-hour delay, trying to blame the airline, which was untrue as the original flight left on time. The service refused to issue a refund despite not delivering what I paid for.
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