We book a hotel in Hongkong knowing this hopegoo.com is based in China and regrated it. The amount is HKD2,965.58 was debited from by credit card for a 4 night stay during PEAK December 2025. However, they send us an email about 17 days before our stay saying "your booking is rejected and we are trying to sort it out, please wait".... This started a waiting game and we just kept ourself WORRIED and check with them every day (via email and webchat) as the whole family may end up no where to sleep as long as they continue to "sort it out". Days pass and eventually we gave up 12 days before our stay and have to pay extra for a room in another website. Hopegoo.com, you are inhumane and show no thoughts for your customer. Our request for refund has not been refunded and we shall publish this bad experience to all unaware customer from patronizing your site. Never patronize them as they are only interested to debit your money without checking whether there is a room or not!!First replyi from Hopegoo 25.11.25-Hopegoo replied to this Complain And after doing what they reqiested nothing happens. No answer no compensation and merely lip Service.The reply i guess is auto generated and not genuine. I'm still waiting...-Second reply received 1.12.25. HopeGoo ask me to show proof I will purchase hotel from another website. They do not think I am going to Hongkong and doing this to earn credit/cheap compensation.They also demand to see the guest staying, proof of hotel check in/out etc. i guess it is to discourage us from pursuing further claim from them.-Third Reply 12.12.25. Hopegoo sent numerous email asking for tedious but no compensation to date. They wish to make a payment less than what is promised and keep dragging the process with bad intention.-No reply from them although I enquire with a few emails asking for an answer. They just push you to different virtually 'created department and ask you to wait for their department to answer you back. It seems like they are closing the subject and try to run away from their misdeed. It is pure bad business practice.
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