i tried to book a flight. at the time of payment the website gave message that payment was not authorised by the bank and booking is not confirmed. I booked the ticket with another website. An hour later i noticed that money had been debited form my account and Hopegoo issued the ticket. This is wrong informaiton given by them and is a fraud. The customer services are slow to respond. their telephone number is in China only. It is two days and there is no confirmation that they are refunding my money.I have been in touch with their customer services via email but it is now ten days. They have refused to accept their mistake and refused to refund.
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