Buyers be aware. I lost $1700 because I bought non refundable fare. No flexibility whatsoever. Very poor communication, half is Chinese. During chats most of conversation didn't make sense. No point in asking for supervisor or anything like that. Oh and by the way, they work on Bejing timezone so you better get some sleep before you contact them. Update: when you checkout on the website, they offer as they put it "100% refund guarantee", but its not a 100% refund in case of cancellation, because they are limiting refund to $71 so you might be paying thousands for flight and getting SCAMMED into thinking you are getting a refund.Replying to hopegoo: airline did return $340 and you guys kept $1400. So the ticket cost $340 and hopegoo fee is $1400, how does it make any sense
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