hopetech.com

4.1
4.1 Based on 20 reviews

...

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Percy Price
Poor quality products and pathetic customer service for top end prices.

Kitted our a bike with Hope parts in 2021. Its had reasonable use but nothing out of the ordinary (1500km of xc trails without accident). I was out riding it last week when the stem suddenly gave way. It would appear that the faceplate and the main stem have both cracked. Not what you would expect from a top end part for top end money. Contacted Hope customer service and they don't want to know when you would assume for top end money they would replace broken parts. This kind of failure could have easily resulted in a serious accident or death. I won't be wasting my money on their poor quality products again.

1
Date of experience: Feb 16, 2024

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