Review Time
Excellent customer service from Hope to help fix a hub spacing issue, on the other side of the planet, that wasn't their fault. They took ownership of the problem and willingly worked with me to resolve it
With anything technical some people need the after sales support and parts, one of the reasons I went with Hope was because a friend recommended Hope for this reason. I would go for one of their lights for this reason but currently have some RX4 flat mount single piston brakes and 5 years later they are still going strong 💪, I have not needed to bleed them and they are not spongy or sticking. The breaking power in my opinion is superior to V-brakes especially in the rain ☔️ with no loss of traction, just have to worry about curbing them relative to their position over V brakes I suppose. I got my brakes from a AW cycles and Chain Reaction Cycles as they sent the wrong ones and have them on two bikes. They are expensive but worth in my opinion as I also ride kinda hard doing food deliveries, awesome stopping power. Where I feel Hope excels is the customer support as things tend to always go wrong or need tweaking, so reaching out to customer support is always easy, recommended and a pleasure to deal with as they are always super friendly and helpful with anything to do with compatibility, parts or fitting and working with the brakes especially if you are building bikes yourself, I also have some RSX4 Hope hubs. Lost one star because the hub I believe only uses two prawls and where you get the clicking when coasting, I left the bike for half a year hung vertical on the wall and I think maybe gunk and the greased cause the prowls to cease so o got no drive when pedalling and had to replace the free hub body which was quite expensive. The hubs were only 5 years old and I did not know this could even happen so was a little disappointed as I have had other bikes which have had budget components and lasted decades without this issue.
Kitted our a bike with Hope parts in 2021. Its had reasonable use but nothing out of the ordinary (1500km of xc trails without accident). I was out riding it last week when the stem suddenly gave way. It would appear that the faceplate and the main stem have both cracked. Not what you would expect from a top end part for top end money. Contacted Hope customer service and they don't want to know when you would assume for top end money they would replace broken parts. This kind of failure could have easily resulted in a serious accident or death. I won't be wasting my money on their poor quality products again.
Top quality gear designed and built to withstand tough UK conditions. The service from Hope is always first class and why I continue to buy their products - they perform to a high level and are well made but if there is ever an issue, I have 100% confidence they will sort things out effectively.
About two and a half years ago I built up a gravel bike with some Hope 20five RS4 wheels that I bought from Merlin. I absolutely love this wheelset but sadly a few weeks ago I noticed some small cracks around the spoke nipples. I was gutted as replacing the rims was expensive and they were 5 months out of warranty. I emailed Hope directly explaining what had happened and how disappointed I was and they said to send them back and that they will replace the rims as a sign of goodwill. A week later and the wheels were returned to me and as good as new, The only loss was the return postage which I was more than happy with. These wheels are known to be bombproof but there is bound to be odd few that have a issue but to be backed up like this with such amazing aftercare is something Hope as a company should really be proud of. I would have no issue recommending their products to others and I will certainly be buying more wheels and other products in the future. Thanks guys👍🚴
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