About two and a half years ago I built up a gravel bike with some Hope 20five RS4 wheels that I bought from Merlin. I absolutely love this wheelset but sadly a few weeks ago I noticed some small cracks around the spoke nipples. I was gutted as replacing the rims was expensive and they were 5 months out of warranty. I emailed Hope directly explaining what had happened and how disappointed I was and they said to send them back and that they will replace the rims as a sign of goodwill. A week later and the wheels were returned to me and as good as new, The only loss was the return postage which I was more than happy with. These wheels are known to be bombproof but there is bound to be odd few that have a issue but to be backed up like this with such amazing aftercare is something Hope as a company should really be proud of. I would have no issue recommending their products to others and I will certainly be buying more wheels and other products in the future. Thanks guys👍🚴
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