Over the past month, I booked multiple hotel stays through this service. When external circumstances prevented me from using two of the bookings, I attempted to get refunds, including for a ‘cancel anytime’ option I purchased. However, I was told the refunds couldn’t be processed because the hotels refused. I was advised to reach out to the hotels directly, which defeats the purpose of using this service. I am very disappointed, having lost around $800 in non-refundable bookings.
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