Honestly 1 star is too much for our experience with Hopper. We booked a hotel stay in Edinburgh for our Christmas break and was done out of pocket for a cheaper room. We booked a big room for our stay and when we got to the hotel to check in we were given a smaller/cheaper room. We tried to get it sorted with the hotel but they were fully booked and we were told that they received the booking for the cheaper room that we were in. I showed the hotel our booking confirmation from Hopper which confirmed them that we should have been booked into the bigger room as we have suspected. The hotel gave us all the information we needed to contact Hopper in regards to being overcharged for the room we were staying in. I called Hopper on our first day of our holiday and was passed from person to person and put on hold every 2 minutes. I called 4 times that day and was charged every time due to being in the UK. Hopper reviewed our booking and admitted that they were in the wrong and offered us 15% back in a Hopper voucher (£89) into my account which I decline as we will never book through them again. I wanted the difference (£100) refunded back to my original payment card. By the end of the call I was told that someone will contact me in 45 minutes to see if they can do that or not. You can guess, I was not contacted in 45 minutes, try 11pm the next day. An absolute joke! They again told me they can only give me back 15% hopper voucher and again I told them no as I wanted the difference back. After me telling them that the line cut off and they called back with a dead line and I haven’t been contacted since. We have contacted our bank and they are currently taking legal actions on our behalf as in the UK we are covered under section 75 of consumer rights. I didn’t want all the money back to begin with, just the difference. They are absolute scammers.
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