We booked accom in Doha through Virgin Australia airline and they use Hopper. They allowed us to book a hotel in Doha that was closed for renovations and had been closed a month before we booked. Couldn’t get any help from them and they promised to get senior management to ring me but no follow up, we are AUD$1500 out of pocket as Doha accom was nearly all booked out due to two major international sporting events on when we arrived. Worst experience and now help from Hopper to find a solution from us. Don’t even know if I’ll get a refund for the accom they sold that was closed. RESPONSE TO HOPPERS REPLY:Well this is good to know but it would be nice if someone contacted me to assure me if this instead of being ignored and wandering what is happening. I’ve had to pay AUD$900 per night to find alternate accom without any help or further contact from you. So how about you ring me instead of me chasing you and tell me what you’re doing to sort this out.
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