Trash trash trash! Avoid at all cost. I hope Capitalone realizes how poor the service Hopper offers to its clients and discontinues this collaboration. Like so many others I bookee a flight via Capitalone travel. I received emails regarding multiple significant changes. After the second one capitalone said the airline would not allow them to reissue the ticket with thr change the airline supposedly made. At this point I requested an email which is what the previous emails said I was entitled to. Then the story changed and I was told that I was not entitled to a refund and the airline rejected my request for a refund also. So no rebooking and no refund on a ticket I never requested a change to be made to. Multiple escalations later and each time a different lie. I finally filed a dispute with my card company and requested all communications regarding why my flight could not be refunded be sent in writing. These people actually denied this request as well. This prompted me to contact Lufthansa again to get them to email me their denial of my request for a refund. They reported that I AM entitled to a full refund. I let them know I planned to file a complaint with DOT due to this and Lufthansa agreed to call my travel agent. Imagine my surprise when I learn that the authorized travel agent is Hopper not Capitalone. Lufthansa attempted 3 confernce calls so this could be documented but each time the call dropped after a generic voicemail. Im convinced that Hopper is an overseas scam company that some bamboozled Capitalone. I called back to capitalone travel aka hopper and let them know about calling the airline and miraculous they finally admitted that the airline is in fact saying I am entitled to a refund. Finally no more lies. If not for my persistence I would have been stuck like so many others. Now to wait another 48 hours. No matter the outcome I will continue to file complaints with consumer financial protection bureau and look into an attorney for a possible class action lawsuit and my states attorney general as suggested by someone else.Too many of us are experiencing the same scammy behavior by this company and its time more of us formally document these experiences.
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