Hopper being the travel booking service provider via Commonwealth Bank, I had no reasons to doubt their services and professionalism. I was so wrong. The pre-paid seats that I purchased with email confirmation from Hopper meant nothing. The airline system didn't show our pre-paid seats. Hoppers customer service suggested I should contact the airline directly "to sort it out". Airline claimed it's the agency/Hopper responsibility. Hoppers customer service agents told me in several calls/emails "not to worry" as they could see from their system everything was definitely confirmed. I had to keep explaining to them the seats that i pre-paid were not locked but instead showing in the airline system as opened to public. After a week going back and forth, they've finally admitted their travel partner "TravelFusion" confirmed no seats were reserved. Lucky we managed to identify this discrepancy shortly after the booking - thanks to a quick Google search and read so many bad reviews. Many reviewers only found out too late at the airport. I am still waiting for my refund. It is unacceptable!
Claim your business profile now and gain access to all features and respond to customer reviews.
