Customer service is horrible. You'll be on the phone for more than 50 minutes to not get any answers. This happened to me twice. Unclear check in instructions for an Inn from the Hopper app made us miss a check in time and we weren't able to stay at the Inn. They said we needed to check in at 3pm since we booked through a 3rd party app and we couldn't check shortly before 9pm even though their normal check in hours were til 9. The Hopper app never stated that nor did the confirmation email from hopper. Out $230 because Hopper did not give us clear instructions.
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