– A Disappointing & Frustrating ExperienceI booked a rental car through Hopper, expecting convenience and transparency, but my experience was unfortunately frustrating and unprofessional from the start.First, the rental was facilitated through Payless, and not only was the car unclean when I received it, but the staff showed zero accountability when I pointed it out. I tried to extend my rental, and despite reaching out proactively, they were unhelpful and dismissive, refusing to work with me in any way—even though I was willing to pay a reasonable fee.Instead of being offered a simple extension, I was told I’d be charged over $200 for being just six hours late, despite already having paid a deposit. I locked my card out of caution, knowing how inflated these post-rental charges can be.I also reached out to Hopper for support, and while they claimed they would follow up or advocate on my behalf, I felt like I was passed around without any real resolution. The platform takes zero responsibility for the vendors they work with, and there’s no way to talk to a real person when things go wrong.I expected a modern, tech-savvy experience—what I got was poor communication, unclear policies, and a complete lack of customer care.⸻Bottom Line:If you’re considering renting a car through Hopper—don’t.You’re better off booking directly with a rental company you trust.This experience left me stressed, overcharged, and feeling taken advantage of.
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