A week ago, I booked a flight with the option to receive a 100% refund upon cancellation at any time, for any reason. Just a few hours later, I already knew I wouldn’t need the flight. However, the link they provided didn’t work. After contacting them, I was told that I needed to contact the airline to cancel the flight. The airline said no, that Hopper had to handle it. After much back-and-forth and their non-working link, they finally promised me a refund.I have to email them daily for updates, and their explanation is always: "We are coordinating this with our partner." Which partner? How long can this take? I have already spent days dealing with a service I paid for, and all I can say is that I am deeply disappointed. Now I come here and read the rest of the negative reviews. This concerns a flight costing over €1000.Edit: I have been in communication with them voor over a week! They only tell me "thank you for your patience", "we understand this is frustrating", "we are taking the necessary steps", etc. but no actual refund! Asking sneaky questions, like "did you file a claim with your bank? this is important for us to know how to proceed now". What do you mean? Just refund me! How does all this experience alleviate any of my travel stress? You are the cause of all the stress regarding this purchase!Edit 2: I changed my rating from 1 to 2 stars because they eventually issued a refund. Too bad it came after a chain of 46 emails, a week full of stress, unclear communication, and broken links... I do NOT recommend...
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