Wow. Hopper responded to my message but refuses to speak to me on the phone saying I didn't confirm my return flight and yet I have emails confirming my flights a week before I left. (I bought the tickets 8 months in advance. So one of two things happened. They messed up my booking (since half on my flight was confirmed and half was pending as noted by the airline when I called them) or they just took my money and did not refund the flight that I "did not confirm." So which is it? I didn't confirm or you stole my money? Because it can't be both. And I have all the emails.
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