Been with Hopper for a while but this service has definitely fallen off. Anyway, these guys are crooks and not worth the time. I got a car in Italy with Europcar for a short trip. I was charged GBP236. After completing the trip and returning the car with more fuel than it came with. On time. No damage. I'll abbreviate this headache. In short I was sent another invoice from Europcar saying I was being charged for refueling and also standard charges associated because it was an airport (separately from the first charge). When I looked at the invoice directly from Europcar (which I have in my possession and sent to Hopper), I had been charged only EUR189 (GBP160) by Europcar. In other words, hopper overcharged me GBP80, a 50% markup for no reason.Additionally, I argued my case with Europcar directly about the refueling with photo evidence of fuel level, timing, damage etc. (also made me question what the point of having an agent like Hopper was). They rightfully reimbursed, but the extra charge for the location (which perhaps was meant to be factored in Hopper's charge) was still EUR 60 (GBP 50). In short, I am now GBP130 out of pocket, and Hopper has provided no response as to why my initial charge was so high, or why the standard charge applied after was not included in the original overcharge from Hopper. Complete mess up all the way around. Worst of all, not possible at all to reach Hopper. Virtual Assistant bots suck, number in the US if you need help, but patched through to a call center in India. These guys don't care about you. Worse thing is, I bit the bullet and called them to resolve the issue. Provided all the evidence in terms of invoices, responses from Europcar etc., only for them to give me a nonsensical response about how I would get no refund because I didn't return the car with enough fuel. These guys are actually incompetent nincompoops. They will waste your time, they will put you on hold, they will be unreachable and make you send emails to an inbox that they don't monitor, and then will slam the door in your face without actually doing the work required (probably in the hope that you get tired of it all and give up). I won't be giving up. These guys have made a small killing off of me, and have cost me even more in peace of mind.Literally do not bother with Hopper. Even if you hear back from me and I tell you that I've gotten my GBP 130 back, or gotten a full refund because I've been a loyal customer and they 'somehow made an honest mistake', don't bamboozle yourself with this terrible service. You literally cannot be an agent with terrible customer service - defeats the entire model. Go use google flights or a proper agent, and actually give yourself the peace of mind you were looking for. To Hopper, I have sent another email laying out the entire issue to your 'unmonitored' help@ address. I hope you make this right soon before I escalate this further. Do better / pack up shop.I won't be falling/let anyone else fall for this poor service offering. Just go ahead and take a look at the responses that they'll send for this. They'll answer a fraction of the issue presented and leave you in a ditch with a hole in your wallet. I'll wait for them to prove me right so you all have the evidence you need.
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