The app itself and everything else works fine and I've felt confident for years using it, but after dealing with customer service and getting literally LIED TO from their "Canadian help" I am never ever again using their services. I rented a car through the app but unfortunately forgot my driver's license so there was no way for me to collect the it (from sixth) so my immediate thought was to call hopper and try to fix this situation or maybe hope for a refund. To my surprise, after talking to the customer support for 20 minutes, they told me that sixth has agreed to refund me within 7-10 days. 2 weeks had passed and I didn't get the money back so I called back again and asked what the situation is like. This time someone else answered and they said that there was no information about my case and that it's not possible to get the money back. Literally scamming people by lying and giving false hope through their incompetence. Btw it's about 2USD per minute to call from my country to their customer support so I've lost ~50usd with that as well and I told them I can't talk for long but they kept saying "just give me a minute" which turned into 20.
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