I would definitely use another service. Recently I reserved a car rental through Hopper for a family vacation in Hawaii. When we picked up the car the price was 20% more than what Hopper had quoted. Being 5000 miles from home we had no choice but to pay the additional cost or cancel and look elsewhere. When we contacted Hopper customer service we were told they had contacted the car rental company (Dollar) and we were to reconnect with Hopper after our rental was returned. We did so and were told that nothing could be done. As mentioned before, Hopper’s customer service is inadequate while following a company policy that is not interested in customer satisfaction.
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