I ordered a record that was shown as "in stock." Two days later, I was notified via email that it wasn't actually available. Their proposed solution? Switch to the new release version—priced at £83 on their site, despite being sold for £64 at a local store. When I requested a full refund, they were hesitant and tried to pressure me into accepting store credit, hiding behind the "support small businesses" excuse. I pointed out that their listing still indicates the record is in stock, which they have not rectified. They have now promised a refund within 14 days. We'll see if that actually occurs. My advice: steer clear of this shop. They seem to intentionally keep stock statuses outdated and push customers towards more expensive options when they can't fulfill orders. That's not how honest businesses function. There are numerous reputable online record shops that truly respect their customers.
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