I rated this a four due to some room for improvement. I placed my order on 19th December and paid £149, plus £8.99 for expedited delivery since these were Christmas gifts. I genuinely expected them to arrive on time. At the time of order, none of the items indicated they were out of stock. I received an email on 21st December stating "this has been ordered in for you successfully, it will be with next week and your order will ship." I found this unclear and emailed on 23rd for an update since I hadn't received any delivery notifications. I was informed that only two records were available and the rest needed to be ordered in. I requested that they send the two available items so I would at least have something for my daughter, but was told the next shipment would arrive after Christmas. Although the representative apologized, clearer communication would be appreciated. I ended up purchasing additional records elsewhere as part of a larger gift. The delivery finally arrived on 31st December, and my daughter was thrilled with them all. They were well-packaged and undamaged upon arrival. I would consider purchasing again due to the variety available, but I would definitely order earlier for special occasions. The representative was excellent in keeping me updated on my order's status, and the website was user-friendly.
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