I can only speak to my experience from Friday, which differs from recent customer reviews. We ordered two wireless controllers, but one arrived defective. The emails on the website didn’t work, so I called customer support. The representative was very helpful and arranged a replacement that arrived in 26 hours, also providing a QR code for returning the defective item. While we were disappointed about the defect and the issues with the emails, I believe the representative deserves 5 stars.
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As the UK's leading model railway brand, Hornby have been running for over 100 years.
Since 1920 Hornby have been the brand leader in 00 Gauge model railway design, and now also produce TT:120 scale and ‘Playtrains’ children’s range.
Whether you're a seasoned model maker, returning to the hobby, or just beginning your journey, Hornby have a great range of train sets, trains, coaches and wagons, accessories and more, there's always something for you at Hornby.
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