I ordered a set in the Black Friday sale intended as a Christmas gift. I received a delivery notification for a time when I wasn't available, so I requested it to be dropped at a local collection point. Instead, it was taken back to the depot and sat there for 5 days before being returned. I contacted customer service, who took 6 days to respond. When they did, they only asked if I had resolved the issue. I replied needing their assistance since it was sent back, but I still haven't received any response or resolution after 4 more days. I would recommend avoiding this company due to their lack of customer service, and now my child will be without a desired present.
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As the UK's leading model railway brand, Hornby have been running for over 100 years.
Since 1920 Hornby have been the brand leader in 00 Gauge model railway design, and now also produce TT:120 scale and ‘Playtrains’ children’s range.
Whether you're a seasoned model maker, returning to the hobby, or just beginning your journey, Hornby have a great range of train sets, trains, coaches and wagons, accessories and more, there's always something for you at Hornby.
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