hornby.com

2.4
2.4 Based on 98 reviews

As the UK's leading model railway brand, Hornby have been running for over 100 years. Since 1920 Hornby have been the brand leader in 00 Gauge model railway design, and now also produce TT:120 scale and ‘Playtrains’ children’s range. Whether you're a se...

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Obadiah Butler
New to 00 gauge DCC. Consider alternatives.

My son has recently become interested in model railways in 00 gauge. We live close to the company's location and expected to receive ample help, but our visits led to spending over £800 without receiving the guidance we needed. The staff seemed disinterested and lacked knowledge, resulting in purchasing incompatible items. After trying to resolve the issues, we were denied a credit note for unused items. Ultimately, we had to sell everything at a loss. There was one helpful staff member, but without him, the experience was frustrating.

1
Date of experience: Sep 19, 2025

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Business Details

  • As the UK's leading model railway brand, Hornby have been running for over 100 years.

    Since 1920 Hornby have been the brand leader in 00 Gauge model railway design, and now also produce TT:120 scale and ‘Playtrains’ children’s range.

    Whether you're a seasoned model maker, returning to the hobby, or just beginning your journey, Hornby have a great range of train sets, trains, coaches and wagons, accessories and more, there's always something for you at Hornby.
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  • language https://hornby.com

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