Thought I would order my Grandson's Birthday present a Scalextric set direct from Hornby, on their website 3 day delivery by DPD (and we all know there is nothing wrong with DPD 100%) Ordered Sunday night email confirmation of order and tracking number, phoned Hornby Wednesday as not heard from DPD timed delivery slot, Hornby confirmed on Wednesday PM Item not picked at warehouse for delivery and could not confirm delivery by weekend, for birthday, cancelled order, and drove 100ml round trip to the nearest model shop on Thursday, Fantastic Service, NEVER again would I deal direct with Hornby terrible after sales service, took nearly a week for refund, when if paid by b.a.c.s. it could be back in the bank in under 2hrs, if there was a choice of leaving no star that is what I would of left. Shame on you Hornby
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As the UK's leading model railway brand, Hornby have been running for over 100 years.
Since 1920 Hornby have been the brand leader in 00 Gauge model railway design, and now also produce TT:120 scale and ‘Playtrains’ children’s range.
Whether you're a seasoned model maker, returning to the hobby, or just beginning your journey, Hornby have a great range of train sets, trains, coaches and wagons, accessories and more, there's always something for you at Hornby.
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