horsepower-motor-centre.co.uk

4.4
4.4 Based on 21 reviews

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Charlotte
Update....

This is following my last review, I felt it was very important to do this for the sake of other people buying a car from these crooks. And the response or rather lack of response was completely unacceptable. And just to be clear the issues I have had with the vehicle are down to human error directly from the poor work done on the vehicle at horsepower, the car although old would of been amazing had these guys done there job correctly. I have no option but to sell the car (which I haven't paid for yet, I had to get a loan to get it.)So after taking the car to the garage on Wednesday night the diagnostic was this.....Where the gearbox bellhousing bolts were left loose (by horsepower), the starter motor hadn't meshed with the flywheel properly it had rounded the teeth of the starter and began burr the edges of the flywheel teeth, that's why the starting was so intermittent, had this completely gone the car would have had to be scraped. This cost a further £300 to repair.I sent this all over to horsepower and received no response because they already know iv lost my consumer rights. I have complex PTSD, Autism and ADHD, which made it harder to accept this injustice, and I told horsepower I was currently in a mentally health crisis and not to respond to my review with the nonsense iv read from their other negative reviews (they didn't even respect this and left a patronising response, with a smiley face which infuriated me if I'm honest), it's absolutely exasperated my current mental health issues and completely triggered me. And worse for me they couldn't even pick up the phone and just talk to me. Heartbroken, exhausted and lost all faith in the human race. Be very careful with these guys.

1
Date of experience: Jan 16, 2026

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