I ordered a coat with real fur cuffs from a retailer at a discounted price. They confirmed my order and processed my payment but failed to deliver the product as promised. Weeks later, they admitted they only had a faux fur version and offered a partial refund instead of fulfilling my original order. I was also wrongly accused of initiating a chargeback. They blocked me on social media after I shared my experience, which reflects poorly on their customer relations. I eventually received my refund, but the company has not taken responsibility. I advise potential customers to be cautious when making purchases.
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