hoseasons.co.uk

4.4
4.4 Based on 1.6K reviews

...

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AP26
Charming accommodation with a notable meet and greet experience

The accommodation was charming and the meet and greet was pleasant. Overall, everything was satisfactory, but there's room for improvement regarding the cancellation insurance. It's crucial to inform clients that even if they purchase cancellation insurance, they will lose their entire payment without a two-week notice. A warning should be included when buying insurance for bookings made within four weeks of the holiday date, as this is when clients start losing a percentage of their payment. Alternatively, it would be better to eliminate the option for insurance within that timeframe. We were fortunate that our holiday proceeded as planned, but I discovered that had I needed to cancel, I wouldn't receive any refund due to the time constraints, resulting in paying extra for a service that couldn't be utilized. For last-minute bookings, I wouldn't recommend purchasing the insurance since it seems unworthy, but I would consider staying with them again as the cabin was delightful.

3
Date of experience: Dec 18, 2025

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