Appears that you no longer can speak to someone on the phone when you need to communicate a concern and instead speak via a chat box.
My concerns were not dealt with and indeed they were dismissed and when I asked if I have a problem with the site when I get there “whom do I contact “ was told despite Hoseasons taking my booking/money/private details they have no legal responsibility to me and my contact is with the site directly. Basically Hoseasons washed their hands of me once they got my money! Very poor customer service and I hope that when I do get to the site that it is as advertised 🤷♀️
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