I ordered a teddy bear and balloons for a child under a year old, but we had the name spelled incorrectly. The support team called to confirm the spelling, and we provided the correct details along with the room number. Unfortunately, the representative was unhelpful and rude, lacking any semblance of customer service. Despite my repeated clarification of the room number, she insisted on not delivering. I explained that the child's mother had confirmed the room number that morning, but she refused, citing concerns about delivering to the wrong patient, which I understand. However, the refusal to deliver the gifts was frustrating. To make matters worse, she informed me that the bear we ordered was unavailable and they would need to substitute it, which should have been communicated upfront in case I wanted a refund. I requested a refund, only to be told I needed to call another number to process it. I would never recommend this service. It's better to handle your own gift deliveries. I expressed my frustration before ending the call.
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