We have utilized this software for the past four years, and until recently, our experience was satisfactory. However, for the last three days, the software has been entirely non-functional, significantly disrupting our business operations. We are unable to produce quotations, invoices, proforma invoices, and other billing documents, leading to delays, customer dissatisfaction, and financial losses. Despite several follow-ups and attempts to contact the support team, the issue remains unresolved, with no clear timeline provided. For software critical to our business operations, this level of downtime and lack of support is unacceptable. Long-term users expect reliability, accountability, and prompt resolution, especially during critical situations. Unfortunately, the current quality of service does not meet these expectations. We hope the company takes this feedback seriously and enhances its technical stability and customer support responsiveness.
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