During our holiday in Christchurch, New Zealand, we utilized a booking platform to find a more affordable option compared to local motels. We discovered a reasonable rate for a basic two-person room with an ensuite at 75 NZD per night, which seemed ideal. We reserved it for two nights, totaling 150 NZD. However, upon receiving the confirmation email, we were shocked to see the total amount had risen to 258 NZD, a significant jump from the initial quote. When we contacted the hostel, they kindly clarified that this was indeed the original price, and they had no control over how the booking platform displayed their rates, which is understandable. Now, we wish to cancel our reservation, but it appears we won't get back the 24 USD we had already paid to the booking platform. This approach feels misleading, as it appears to attract customers with lower prices only to increase them later, making it a pricier option than others. Disappointing experience.
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