1 Star - Lost my domain, double-charged my
hosting, no resolution
I've been a HostGator customer since 2008. In
January 2023 I purchased a hosting package that
included a free domain registration. The
domain registration silently failed on their
end due to a "verification error" - no
notification, no email, nothing. Seven months
later I discovered someone else had purchased
my domain. HostGator's response was to blame me
for not checking sooner.
In the same conversation, I was charged $287.64
for a 3-year renewal on weldingjax.com AND $98
for a brand new hosting package for the same
domain on the same day. I asked for a refund on
one of them. They refused both - the renewal
because the "due date passed" (it was only
weeks old) and the new package they offered to
cancel but I'd still be stuck with the
overpriced renewal.
The support chat lasted over 4 hours. The agent
repeatedly tried to rush me off, blamed me for
their domain registration failure, and told me
they had "other customers to assist." No
supervisor was offered. No escalation. No
resolution.
15 years as a customer and this is how it ends.
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