During a 23-day trip, a payment issue caused my account to be cancelled, and I couldn't log in to address it. Upon returning, I found out I could recreate my account and resume services for 30 days. However, a glitch led to the creation of three accounts. I requested a refund and cancellation for two servers, but this resulted in the cancellation of all three. I didn't catch this sooner due to the holiday season. When I created a new server, it required a manual review, which took several days. Instead of transferring my old server's data, they mistakenly loaded data from a stranger's account after changing my profile name. I give them 2 stars for being responsive, but they still loaded another incorrect server after their so-called correction. By then, more than 30 days had passed, and they don't retain backups beyond that, even while working on a restoration. They need to seriously improve their processes and train their team better before I would consider using them again.
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