Review Time
The game im running made an update that completely changes how mods are loaded from mod.io. entire new process required (from server side... meaning Host Havoc needed to make changes)
I opened a ticket on a saturday morning and got immediate response. the responsiveness continued all through sunday evening, when after many changes and a few 'try this now' the issue was resolved.
These changes were adding and modifying sections to server configuration for a new authorization process at the Mod site, while also accommodating changes in file system for the mods, and exposing where needed to the management interface so i could enter new values.
I've had 2 tickets applied to Hosthavoc in regards to server setup and getting my world files back. I had missed payments for 2 weeks; I thought my world file was gone for good. They responded to my ticket within 5 MIN and got my world file back WITHOUT asking me to pay for another month. I've never experienced such top-notch customer service. Thank you "Michael S".
Zack S. is an incredible source of inspiration and someone I look up to in my life. He has provided amazing support throughout my journey. A role model, an innovator, and a testament to the idea that true heroes don’t always wear capes. If more people were like Zack, perhaps our world would resemble the utopia it was meant to be.
While I was away for 23 days, a payment issue caused my account to be cancelled, and I couldn't log in to check details. Upon returning, I learned I could create a new account and resume services for 30 days. However, a glitch resulted in three accounts being created. I requested refunds for two servers but ended up losing all three. I didn't notice this sooner due to holiday distractions. When I created a new server, it required manual review, taking several days. They were meant to transfer data from my old server but instead loaded data from an unknown account due to a name change. I'm giving them 2 stars for their responsiveness, but they still delivered an incorrect server after their supposed fix. More than 30 days had passed, and they do not keep backups beyond that, even while working on restoration. They need significant process improvements and better training for their team before I would consider using them again.
During a 23-day trip, a payment issue caused my account to be cancelled, and I couldn't log in to address it. Upon returning, I found out I could recreate my account and resume services for 30 days. However, a glitch led to the creation of three accounts. I requested a refund and cancellation for two servers, but this resulted in the cancellation of all three. I didn't catch this sooner due to the holiday season. When I created a new server, it required a manual review, which took several days. Instead of transferring my old server's data, they mistakenly loaded data from a stranger's account after changing my profile name. I give them 2 stars for being responsive, but they still loaded another incorrect server after their so-called correction. By then, more than 30 days had passed, and they don't retain backups beyond that, even while working on a restoration. They need to seriously improve their processes and train their team better before I would consider using them again.
Host Havoc has some of the best server management software available I have tried a couple and they didn’t have the use of ease as Host Havoc and the customer service is the best I have ever had they know everything I swear and you always get a response in 20 minutes or less at any time they have fix any and all issues I have had I don’t think I could ever try a different service now
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