I recently had a VPS issue where the server load spiked and one of my hosted WordPress sites appeared to be under heavy automated attack. Their support team was responsive, courteous, and helped me investigate the situation while it was happening.
They confirmed which cPanel accounts were involved at different moments, helped reboot the VPS when needed, and escalated the issue so I could get more details from the next-level team. They also shared log information that helped me better understand what was going on.
What I appreciated most was that they stayed available and cooperative throughout the process. They did not have every answer immediately, but they were willing to check, escalate, and assist while I worked on the WordPress side.
Overall, it was a helpful support experience during a stressful incident.
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