Review Time
I had a very positive experience with the support team.
The representative was patient, professional, and followed up carefully until the issue was fully resolved. Even though there was some confusion at the beginning, the team handled it properly and ensured the domain transfer was successfully initiated.
I truly appreciate the clear communication and the effort made to resolve my case.
Thank you for the excellent support.
AMAZING and modern interface. Everything is neatly organized. I am extremely proud of having selected hosting.com - after having checked on every other provider. Impressed by the embedded tools too. Real good support.
A2 (now Hosting.com) has always provided me exceptional service. I have been a customer for over 20 years, but my needs since originally signing up have changed significantly. Hosting.com has made themselves completely available to accommodate the account changes that fit my current usage; I will continue to be a customer and also recommend them to others for the same.
I am writing this to express my utmost satisfaction with the technical support provided during the recent critical upgrade and optimization of our Moodle platform. This has been a long and complex process, running for almost a week, but the results have been exceptionally successful.
I would like to extend my sincere gratitude to the entire team involved in this case: Konstantin P., Kishore N., Viktor A., Georgi Baiganov, Made B., Amir A., Vincentius T., Khazari, Roni R., Karanfil Tonev, and Raqel S.
The team successfully tackled and resolved a wide range of high-level technical challenges, including:
A major Moodle core upgrade to version 5.1.3+.
Database Schema Alignment: Correcting complex inconsistencies within the database.
Environment & Server Optimization: Tuning PHP 8.2 settings, memory limits, and optimizing the Composer autoloader for production performance.
Plugin Restoration: Identifying and re-installing several critical "missing on disk" plugins (such as Tiles, Zoom, and Attendance) that were affecting course functionality.
System Tasks & Cron Job: Fixing 49 failing tasks and setting up an automated PHP CLI cron-job to ensure system stability.
Every member of the team demonstrated high professional standards, patience, and deep technical expertise. Thanks to their collaborative effort, our site at IEBH is now faster, more secure, and fully operational for our students.
I am very grateful for this outstanding level of support.
If I could give Bozhidara more than five stars, I would do it without a second thought. I was dealing with a catastrophic, highly stressful SEO emergency that threatened our company's digital presence. I was exhausted, anxious, and desperately needed complex server-level 301 redirects implemented immediately to bypass a software failure. Bozhidara stepped in and was an absolute lifesaver. She was exceptionally prompt, deeply professional, and understood the exact technical assignment immediately. There was no runaround—she just executed the fix flawlessly and effectively on the first try. Bozhidara didn't just resolve a server issue tonight; she rescued my business's website. This is the absolute highest tier of technical support I have ever experienced. Thank you, Bozhidara, for your elite expertise and flawless execution
We are extremely disappointed with the repeated outbound email blocking issues on our WHM hosting environment.
This is not a one-time incident, it has happened multiple times despite opening support tickets and receiving assurances that the problem was permanently resolved. Each time, we are told it’s fixed, yet the same issue returns and disrupts live business operations.
Recent tickets raised include:
• Ticket ZOB-630-53344
• Ticket XID-207-57886
We manage several commercial websites that rely on transactional emails such as invoices, purchase confirmations, and automated notifications. When these emails are blocked without proper resolution, it directly affects our clients’ businesses, damages trust, and exposes us to serious operational consequences.
Instead of providing a lasting fix, we are repeatedly asked for temporary diagnostics while production systems continue to suffer. This pattern suggests a deeper infrastructure or filtering issue that has not been properly addressed.
For businesses depending on reliable email delivery, this level of recurring disruption is unacceptable. We hope the provider takes this seriously and implements a permanent solution rather than short-term patches.
We cannot recommend this hosting service to businesses that require a consistent and dependable email infrastructure.
I have a somewhat complicated inquiry and the AI was able to assist a bit, but it got confused by some of my questions, luckily I was routed to Ahsani, a real person, who was able to help and assist me.
Joel E. was able to escalate our situation and get it resolved quickly and professionally. He called us back to let us know when everything was resolved so we didn't have to wait and wonder what was happening.
my name is Peter working both in the oversight commitee and chairman for Board of directors for our company.I had an excellent experience working with Nisha. I’m not very conversant with technical hosting issues, but she took the time to explain everything clearly Nisha provided outstanding support. She was patient, knowledgeable, and explained complex technical issues in a way that was easy to understand. She went above and beyond to ensure my problem was fully resolved. A true professional and a valuable asset to the team.
Since rebranding from A2, his company appears to have moved all tech-support overseas. If it were competent and could solve problems I would tolerate the incorrect advice and a series of random people piping into tech-support ticket offering irrelevant and wrong information. In the end six weeks later a server issue for premium services that I’m paying for is still not functional and they closed the ticket as if it were finished. I’m done arguing with fools overseas! You can do better than hosting without trying much.
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