I had a very frustrating experience with support. Numerous promises were made prior to my purchase, but after payment, the account manager dismissed my requests and failed to provide a proper resolution. I bought a VPS hosting plan that included specific features. Before activation, I made it clear that I needed WHM with multiple cPanel accounts. Despite notifying the account manager right away: My request was delayed for several days. I received vague replies such as “I am trying.” Ultimately, my modification was denied without any clear explanation. When I sought to escalate the issue, it was sidestepped. Additionally, I received conflicting information — one representative claimed Imunify was included for free, yet I was charged for it, raising concerns about misrepresentation or incorrect billing. As a technical professional and a long-time user for multiple clients, I found the handling of my own request to be unprofessional. The issue remains unresolved. Overall, a disappointing experience.
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