I stayed at the hotel for one night in October. We had two reservations, one under one name and the other under a different name. Upon arrival, we found that one reservation had been booked for the wrong date. Since the hotel was fully booked, we had to stay in one triple room. I requested a refund through the booking platform, but it was denied. This was an honest mistake, and since we were from abroad, rescheduling was not an option. We were very disappointed with how the hotel handled the situation.
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