Upon arrival, I was assigned a room on an upper floor with no lift available, which was problematic due to my knee issues. I requested to change rooms but was denied. We left shortly after, and the lift was fixed the day after our departure. The staff did not engage with us, so I can't comment on their demeanor. Breakfast was basic, and the decor was unappealing. Amenities like tea or coffee facilities were absent, and the room safe relied on a password written on paper. This hotel does not deserve its claimed rating.
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