I've been a loyal customer for years, expecting quality products. However, my recent experience has changed my view. I purchased a box of chocolates as a gift, only to find that a significant portion had a greyish bloom. When I returned to the store for a swap or refund, I found that all alternatives displayed the same issue. The manager acknowledged it as a known problem across several locations. I opted for a refund, and while the staff was professional, I find it unacceptable for retailers to knowingly sell subpar food items at a premium price, especially during the gift-giving season.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
