Review Time
Jack assisted with my choice when I first visited the shop, he was very pleasant friendly and helpful and not pushy which is what I like when browsing, I was so happy with Jack's help which came with a friendly smile ,that I visited again on another occasion to purchase some lovely chocolate.
I have been purchasing the mix and match 3 slabs for £13.95, for the past month. What I did not realise was that I was not saving anything by purchasing 3 bars instead of 1 bar.
1 bar is £4.65.
I mentioned this to the cashier in the Uxbridge branch, who said to me that was the price from headoffice. When I left, what I did not like was that the other employee sniggered and both employees thought it was funny.
What is the point of misleading customers with a sign saying 3 for 13.95, 5 for £23.95 and 10 for £46.50.
I did buy one slab instead of my three this time, and would prefer hotel chocolat not to mislead customers.
I found the seriously dark fix pack of six to be untasteful mostly except for the ones with caramel. It's just disappointing that they advertise as a chocolate brand n don't deliver. I'm wondering who approving these chocolates.
Returned an unwanted item by post as instructed to Hotel Chocolat, I confirmed with them that my item had been received on the 16th of January, ten days ago. I am still awaiting the refund. I telephoned customer services today and after holding for some time spoke with an advisor who confirmed again that the item had been received but I would have to wait for a particular team to contact me to issue the refund. I asked to be put through to the team and was told they couldn't do that. I have wasted so much time on emails and this phone call and still don't have the refund. Very poor customer service, especially when I was on the phone to customer services but they wouldn't process it.
Update- refund has now finally been processed
We visited a chocolate store to check out the new Velvetiser. We have been enjoying the older version for a while. Upon arrival, we were greeted by a representative who was friendly, engaging, and very knowledgeable. They provided an excellent demonstration of the new Velvetiser and prepared a flavor of our choice. We were quite impressed that the new model delivered a hot steaming drink, eliminating the need to boil water and heat cups like the older version. It's also great that we can make cold chocolate drinks, which could be delightful with some cream liqueur during the festive season. We decided to buy the new model, and I must say it surpasses the older version. The new whisk creates a perfectly creamy froth, which is fantastic since I only use skim milk, often resulting in a thinner texture. Kudos to the team and a big thank you to the representative for being such a star!
I placed an order and paid an extra fee for delivery on a specific date, yet it has not arrived. This is unacceptable. The products are nice, but I consistently encounter issues with the chosen delivery service. Additionally, finding customer service has proven to be impossible, as my emails to the provided addresses were returned.
The customer service was outstanding. The representative was very accommodating regarding my and my mother’s dietary restrictions. They were thorough and made sure to confirm our selections before we made a purchase. I would highly recommend this service. It made my birthday truly special, thank you!
We visited a chocolate store in Peterborough to see the new Velvetiser up close. We have enjoyed the older version and were excited to explore the upgrade. We were greeted by a representative who was friendly, fun, and knowledgeable. They gave us a fantastic demonstration of the new Velvetiser and prepared a flavor of our choice. We were impressed that the new model produced a hot, steaming drink, eliminating the need to boil water and heat cups as required with the older model. We also love that we can make cold chocolate drinks, which could be enjoyable with some cream liqueur during the festive season. We purchased the new model and I'm pleased to say it outperforms the older version. The new whisk creates a perfectly creamy froth, which is excellent since I only use skim milk, often resulting in a thinner consistency. Well done to the team and a big thank you to the representative!
I visited a shop in Norwich and received excellent treatment. At 86 years old, I often face a lack of respect from younger people, but this time was different. The staff member who assisted me was brilliant and showed incredible patience. I was feeling down due to the anniversary of my wife's passing, but the compassion shown by the staff member lifted my spirits. Despite being a temporary employee, they demonstrated remarkable dedication. Truly commendable.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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