We went to Hotel Chocolat in Cribbs Causeway on Friday evening to exchange an item bought in error, not food. The shop was fairly busy and a young lady was dealing with a very large return for a customer. She stayed calm and polite and did everything exactly as you would have wanted. The customer herself was very pleasant and it was great to watch someone so young with such confidence deal with her. She then went on to sort out and solve our error without any fuss or bother. I worked in customer service for many years and young people like that don’t come along to often so I asked her her name, Lily, so l could write something to say what a credit to your company she is.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
