Supposed have been delivered to an address on Friday, yet tracking showed it was undeliverable! Recipient has a doorcam, and was in all day, video showed NO delivery attempt was made.On contacting customer service, I spoke to a lovely lady called Aurora, who was exceptionally helpful, and a replacement was sent with next day delivery, so I can't fault there customer service! The products are indeed quality, but they loose 2 stars for using amazon as delivery, which is terrible, although the replacement was sent by Royal mail.It's a massive shame that a premium chocolate retailer is using amazon for most deliveries, as it let's them down. I'd rather purchase in store in future, and won't be buying on line again.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
