This company has terrible customer service. The new velvetiser and advent calendar I ordered arrived waterlogged and damaged in a crap looking huge box with hardly any cushioning. They did send me a return label to send it all back to them but then told me I would have to wait until until they received the damaged items until they will send out the replacements. I don’t know why it was delivered to me in that manner, but the damaged stuff took long enough to get to me, and will take long enough to send back, and then who knows how long they will take to look it all over before they will send the replacements back. Emails take ages to respond. They even said to keep the advent calendar, but who in their right mind would want to consume anything that had been soaked in who knows what. Dreadful customer service from this company. They have really gone down hill. Beware dealing with them. They just don’t care.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
