I bought Kirsch cherry chocolates on 15 September at Manchester Picadilly station and when I opened them they were a bit white which I think is due to heat. They were also a bit dry in the centre. I messaged Hotel Chocolat to complain and they replied apologising and asking for photos bar codes LIT no and proof of purchase. All of which I provided which was a bit of a faff tbh. Since then I've had nothing from them and I've chased politely 3 times. Poor service, I expected better and I spent £10 on a poor quality little tin of chocolates. If you don't care then don't ask the customer to provide loads of detail.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
